Jun 28, 2014
In Europe, the next-generation CLS-Class comes with a package of services known as "Mercedes connect me".
Under the umbrella brand "Mercedes me" the Stuttgart-based premium automotive manufacturer bundles all existing and future service offerings so they are easily accessible and available at all times on a digital internet platform. The line-up can be accessed via a personalised Mercedes ID on the website.
"Mercedes me" also includes new "Mercedes connect me" services. Mercedes connect me" services can be used via a COM module integrated into the vehicle. The available services include accident, maintenance and breakdown management, among others. Via "connect.mercedes.me" customers are able to connect with their vehicle anytime and anywhere to find out how full the tank is, for example. The selected services can be activated as desired with the exception of the Mercedes-Benz emergency call system which is enabled automatically.
The services in detail:
Mercedes-Benz emergency call system
In an accident this service automatically connects the occupants with the Mercedes-Benz Emergency Call Centre and sends the position and condition of the vehicle to the rescue operations centre. A rescue vehicle can then be dispatched immediately. The system works automatically but can also be triggered manually.
"Mercedes connect me" basic services comprise:
Accident management – after the Mercedes-Benz emergency call the system connects to the Customer Assistance Centre to make it possible to request additional optional aid in dealing with the accident, e.g. a tow truck.
Breakdown management – provides technical assistance in the event of a breakdown. To this end the vehicle position and condition of the vehicle are transmitted to the Customer Assistance Centre, which informs Mercedes-Benz Service 24h. This allows Mercedes-Benz Service 24h to provide fast and optimal help.
Maintenance management – the vehicle detects and reports pending maintenance need and sends the necessary data to the service outlet as the basis for preparing a service quote.
Telediagnosis – the vehicle detects the necessary replacement of diagnostics-capable wear parts and reports this to the dealer. The dealer contacts the customer to schedule a workshop appointment. Previously transmitted data enables the workshop to provide optimal assistance.
The Live Traffic Information service comprises:
Real-time traffic data from TomTom in conjunction with COMAND Online – three-year term, can be extended after the end of the term for a fee.
The optional Remote Online services (can also be used with a smartphone via ) comprise:
Vehicle position – allows the vehicle position to be determined, for example, if the vehicle was parked in an unfamiliar city. This makes it possible to conveniently find the vehicle with the help of a smartphone within a range of 1.5 kilometres.
Vehicle position finding – enables the latest position of a moving vehicle to be pinpointed via GPS. The driver has a display in the vehicle and can deactivate the service at any time with a toll-free call to the Customer Assistance Centre.
Geographic vehicle monitoring – displays where the vehicle is in an area previously defined on the map and informs the customer if the car leaves or enters this area. Just as in the case of vehicle position finding, the driver can deactivate the service at any time. (Expected availability from late 2014).
Remote door locking and unlocking – allows locking or closing the vehicle doors remotely, for example, if the driver forgot to lock the vehicle. (Expected availability from late 2014).
Remote access of vehicle status – vehicle data such as fuel gauge, state of charge, range and more can be accessed from home or while on the road.